Privacy policy

Effective date: August 2023

At The Patient Journey Course ("we", "our" or "us"), we take your privacy seriously and comply with the EU General Data Protection Regulation (GDPR). This policy explains how we collect, use and protect your personal data when you use our website, engage with our services or participate in our courses.

1. Data controller

We act as the data controller for the personal data you provide through our website or services. If you have concerns about your data, contact salik@kogmedia.co.uk.

2. Personal data we collect

• Identity data: name, title and other identifying details.
• Contact data: email address, phone number and mailing address.
• Financial data: payment card details or bank information for transactions.
• Technical data: IP address, browser type and device information collected automatically through cookies and similar tracking technologies.

3. How we use your personal data

We process personal data under the following lawful bases:

• Contractual obligation: to provide and manage our services, including payments and course access.
• Legitimate interest: to improve our services, communicate updates and market relevant content.
• Consent: for marketing communications where consent is required.
• Legal obligation: to comply with requirements such as accounting and tax records.

4. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal or reporting requirements. Once no longer needed, your data will be securely deleted or anonymised.

5. Data sharing

We do not sell or rent your personal data. We share it only with service providers for payment processing, hosting or marketing support with appropriate protection measures in place, or with legal authorities when required by law or necessary to defend legal claims.

6. International data transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection, such as standard contractual clauses or transfers to countries with protection levels approved by the European Commission.

7. Your rights under GDPR

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion when data is no longer needed or processing is unlawful.
• Restriction: request that we limit how we use your data.
• Portability: request transfer to another controller in a structured, commonly used, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw consent at any time without affecting the lawfulness of earlier consent-based processing.

To exercise these rights, contact salik@kogmedia.co.uk. We will respond within the legal time frame, usually within one month.

8. Security of your data

We have implemented appropriate security measures, including encryption, to protect personal data from unauthorised access, loss or misuse. However, no internet transmission method is entirely secure.

9. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience and gather information about website usage. You can control cookies through your browser, although disabling them may affect your experience.

We use Google Analytics to measure website usage and Meta Pixel to measure advertising performance. Bunny Stream video and the separate course checkout/login platform may use their own cookies when you use those services.

10. Complaints

If you believe we have not complied with your data protection rights, you can complain to your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

11. Changes to this privacy policy

We may update this policy in response to legal, regulatory or operational changes. Updates will be posted here and, where appropriate, notified by email.

12. Contact us