1. Course access
Upon successful payment, you will receive immediate access to the purchased course materials via your account. The course and student login are hosted on patientjourneycourse.com. You are responsible for keeping your login credentials confidential.
2. Delivery
All course content, including videos, readings and supplementary materials, is available online. There are no physical products or shipments associated with the courses.
3. Availability
Courses are accessible at any time, 24/7, unless there are scheduled maintenance periods or unexpected technical issues. We aim to notify users in advance of planned downtime.
4. Refund policy
Refunds are available under the following conditions:
- You may request a refund within 14 days of purchase by emailing Support@patientjourney.academy.
- Refunds will not be granted if a substantial portion of the course (more than 30%) has been accessed or completed.
- Refunds will be processed within 10 business days of receiving a valid request. Payment will be returned using the original method of payment.
5. Cancellations
You may request cancellation within 14 days of purchase for a full refund where course materials have not been accessed or started. After that period, refunds are not issued unless explicitly stated otherwise.
6. Technical requirements
You need a reliable internet connection, a supported up-to-date browser and a device able to play online video. We are not responsible for issues caused by a user’s own equipment, software or network, but our support team will try to help identify access problems.
7. Access duration
Unless the checkout offer states otherwise, purchase of the online course includes lifetime access to the course materials, including future updates. We reserve the right to modify or remove content at any time but will make reasonable efforts to notify users of significant changes.
8. Support
For access or technical questions, email Support@patientjourney.academy. We strive to respond within 24 hours or less.
9. Policy changes
We reserve the right to update or modify this policy at any time. Changes will be posted here, and significant changes will be communicated by email or through the platform. Continued use of the platform constitutes acceptance of the updated policy.